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FAQs

Jewelry Info

  • WHAT IS PVD PLATING? To start off, PVD or physical vapor deposition is a process that applies one metal (14k Gold unless otherwise stated) with another metal (stainless steel for example) and bonds them together. In other words, the gold is vaporized in a vacuum at extreme temperatures and then condenses around the other metal molecule by molecule. PVD coatings are durable and resistant to corrosion from regular wear and sweat.
  • What is Gold Plating?  Gold Plating is a thin layer of real gold that is plated onto another metal (ex: stainless steel). This technique is used to offer the look of gold at a low price. In contrast, Gold plating is not as durable as PVD gold coating, and once scratched the layer of metal beneath the gold will be revealed.
  • Which option is better? Due to the extensive research conducted, We have come to the conclusion that PVD Gold Coating is the most desirable option, because of the durability and longer lifetime the coating offers. Since gold PVD coatings are 10 times thicker than standard gold plating, it is resistant against corrosion and does not discolor within a short time period. Obviously, gold PVD will be slightly more expensive than gold plating but it will last longer and be worth the extra money. If you are looking to get a quality product with a budget-friendly cost, the PVD gold coating is the option you should choose.

Delivery & Shipping

  • Q: Do you ship international?
  • A: Yes, we do. Icedgame & Co. shipping international worldwide.

 

  • WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

  • Answer: If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

What are your delivery times?
With our exceeding orders, the shipping will normally take 7 - 15 days. Sometimes it up to 25 days. Please wait patiently! 

Please be aware that may be slight postal delays due to the pandemic & the holidays season!

*Shipping time might vary depending on location, shipping method and other factors.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, Paypal and bank transfer (via PayPal). 

Where can I find ICG&co. locally?

  • Unfortunately, we are only serving online. 

Is your online store secure?
Don't worry gang, your information is protected all times. The details you provided to us will not be forwarded to any third parties under any circumstances.

Do I have to pay anything to return my item?

  • Yes! Just the shipping cost to us.

My parcel arrived but I'm missing one of my itmes!

Here at Icedgameandco. We carry products that ship from different warehouses and locations. If you've ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other. 

Please be sure to check the status of each delivery for more information!

Will be there TAXES/DUTIES on my product?

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. 

In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

Order with INCORRECT address information.

You can email to us or DM to change the address information, we allow 24 hours to change after the ordered placed.

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order! Please feel free to get in touch with us.

LOST, STOLEN, UNDELIVERED PACKAGES!

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

Why is my TRACKING NUMBER not updating online?

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. 

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.

   Note: We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.

I need more help?

No problem! If you have any questions wasn't answered, please feel free to get in touch with us.