FAQs

Jewelry Info

• WHAT IS PVD PLATING? 
  PVD, or Physical Vapor Deposition, is a process that bonds one metal (typically 14k gold unless otherwise stated) with another metal (such as stainless steel). During this process, gold is vaporized in a vacuum at extreme temperatures and then condenses onto the other metal molecule by molecule. PVD coatings are durable and resistant to corrosion from regular wear and sweat.
  
  
• What is Gold Plating?
  Gold plating is a technique that applies a thin layer of real gold onto another metal (e.g., stainless steel). This method offers the look of gold at a lower price. However, gold plating is not as durable as PVD gold coating, and once scratched, the underlying metal will be revealed.
  
  
• Which Option is Better?
  After extensive research, we have concluded that PVD Gold Coating is the most desirable option due to its durability and longer lifespan. Since gold PVD coatings are 10 times thicker than standard gold plating, they are more resistant to corrosion and do not discolor quickly. While gold PVD may be slightly more expensive than gold plating, its longevity makes it worth the extra cost. For a quality product at a budget-friendly price, choose PVD gold coating.

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Understanding Different Types of Gold

1. What is the difference between 10K, 14K, 18K, and 24K gold?

• 10K Gold: Contains 41.7% gold and 58.3% alloy metals. It is the most durable and least expensive option. The color is slightly paler compared to higher karat gold.

• 14K Gold: Contains 58.3% gold and 41.7% alloy metals. It offers a good balance between durability and appearance, making it a popular choice for everyday jewelry.

• 18K Gold: Contains 75% gold and 25% alloy metals. It has a richer color and is more luxurious but slightly less durable than 14K gold. It’s often used in high-end jewelry.

• 24K Gold: Contains 99.9% pure gold. It has a bright, rich yellow color and is the most valuable. However, it is very soft and not typically used for jewelry that is worn daily.

2. What is white gold?

White gold is an alloy of gold mixed with white metals like palladium or nickel, giving it a silver-like appearance. It is often rhodium-plated to enhance its whiteness and shine. White gold is popular for engagement rings and other fine jewelry due to its elegant, modern look.

3. What is rose gold?

Rose gold is an alloy of gold mixed with copper and sometimes silver. The copper gives it a warm, pinkish hue. The more copper used, the redder the gold appears. Rose gold has a romantic and vintage appeal and is used in various types of jewelry.

4. Is white gold more expensive than yellow or rose gold?

The price of white gold, yellow gold, and rose gold is generally similar if they are of the same karat. The cost differences are usually due to the market price of the alloy metals used, such as palladium in white gold, which can be more expensive than copper in rose gold. Additionally, white gold often requires rhodium plating, which can add to the cost.

5. How should I care for my gold jewelry?

• 10K and 14K Gold: These are more durable and can withstand daily wear. Clean with mild soap and water, and use a soft cloth to polish.
• 18K and 24K Gold: These require more care due to their higher gold content. Avoid wearing them during strenuous activities and clean gently with a soft cloth.
• White Gold: Rhodium plating may wear off over time, so consider re-plating every few years. Clean with mild soap and water.
• Rose Gold: Avoid harsh chemicals that can cause discoloration. Clean with mild soap and water, and use a soft cloth for polishing.

6. Can I wear my gold jewelry every day?

• 10K and 14K Gold: Yes, they are durable enough for everyday wear.
• 18K Gold: Yes, but with more caution to avoid scratches.
• 24K Gold: Not recommended for everyday wear due to its softness.
• White Gold and Rose Gold: Yes, but be mindful of maintaining the rhodium plating on white gold and avoiding harsh chemicals with rose gold.

7. Which type of gold is best for sensitive skin?

18K and 24K gold are generally the best for sensitive skin due to their higher gold content and fewer alloy metals. For white gold, look for options that are nickel-free and plated with hypoallergenic rhodium.

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Cubic Zirconia, Moissanite, and Diamond: What's the Difference?

Cubic Zirconia (CZ)

Appearance:
Cubic Zirconia is a synthetic gemstone that resembles a diamond but can be identified by its higher brilliance and dispersion (sparkle). It is often flawless and can be produced in various colors.

Durability:
CZ is relatively soft compared to diamonds, rating 8-8.5 on the Mohs scale. This makes it prone to scratches and less suitable for everyday wear if exposed to rough conditions.

Cost:
CZ is the most affordable option among the three. Its low cost and visual similarity to diamonds make it popular for costume jewelry and fashion pieces.

Summary:
Cubic Zirconia offers an affordable and visually appealing alternative to diamonds but lacks the same level of durability and longevity.

Moissanite

Appearance:
Moissanite is a lab-created gemstone with a similar appearance to diamonds. It exhibits a unique brilliance due to its high refractive index, often showing a rainbow-like sparkle that can differentiate it from diamonds.

Durability:
Moissanite is very durable, rating 9.25 on the Mohs scale. It is second only to diamonds in terms of hardness, making it highly suitable for everyday wear.

Cost:
Moissanite is more expensive than CZ but significantly less costly than diamonds. It provides a balance of affordability and durability with a unique sparkle.

Summary:
Moissanite is an excellent alternative to diamonds, offering durability and a distinct brilliance at a lower cost. It is ideal for engagement rings and other fine jewelry pieces.

Diamond

Appearance:
Diamonds are renowned for their exceptional brilliance and fire, caused by their unique crystal structure. They come in a range of colors, with colorless diamonds being the most valued. Natural diamonds may have inclusions or flaws, which are part of their character.

Durability:
Diamonds are the hardest natural material, rating 10 on the Mohs scale. This unparalleled hardness makes them extremely durable and resistant to scratching, suitable for everyday wear.

Cost:
Diamonds are the most expensive of the three options. Their value is influenced by the "Four Cs" – carat weight, cut, color, and clarity. Natural diamonds are rarer and more valuable, while lab-grown diamonds offer a more affordable yet genuine alternative.

Summary:
Diamonds are the ultimate choice for those seeking a combination of unmatched brilliance, durability, and timeless appeal. Their natural rarity and enduring value make them a classic choice for engagement rings and heirloom pieces.

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Key Differences at a Glance:

Feature	Cubic Zirconia	Moissanite	Diamond
Appearance	High brilliance, can be flawless	Unique sparkle, often rainbow-like	Exceptional brilliance and fire
Durability	8-8.5 on Mohs scale	9.25 on Mohs scale	10 on Mohs scale
Cost	Most affordable	Moderate cost	Most expensive
Common Uses	Costume and fashion jewelry	Engagement rings, fine jewelry	Engagement rings, heirloom pieces

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Delivery & Shipping

• Q: Do you ship internationally?
  A: Yes, we do. Icedgame & Co. ships worldwide.
  
  
• Why is my order being shipped in different packages?
  If you have a multi-item order, each item may be shipped from a different international warehouse, depending on availability. Alternatively, if an item is on backorder, we might ship your items separately to prevent delays and get them to you as quickly as possible.
  
  
• What are your delivery times?
  Due to high order volumes, shipping typically takes 7-15 days. In some cases, it may take up to 25 days. Please be patient! Note that there may be slight postal delays due to the pandemic and holiday season.
  
  Shipping times may vary depending on location, shipping method, and other factors.
  
  
• Which methods of payment do you accept?
  We accept credit cards, VISA, Apple Pay, and AMEX.
  
  
• Where can I find Icedgame & Co. locally?
  Currently, we are only serving customers online.
  
  
• Is your online store secure?
  Absolutely. Your information is protected at all times. The details you provide will not be forwarded to any third parties under any circumstances.
  
  
• Do I have to pay anything to return my item?
  Yes, you will need to cover the shipping cost to return your item to us.
  
  
• My parcel arrived, but I'm missing one of my items!
  At Icedgame & Co., we carry products that ship from different warehouses. If you’ve ordered multiple products, they may have separate tracking numbers and will arrive within a few days of each other. Please check the status of each delivery for more information.
  
  
• Will there be taxes/duties on my product?
  Due to the low stated value amounts entered by our fulfillment center, it is uncommon for our customers to receive duty or extra charges upon import. However, every country reserves the right to charge tax on any imports, which is out of our control. If a charge occurs, customers are 100% responsible for all taxes, duties, or tariffs applied by local customs. Note that these fees are not part of the shipping charges and are not charged by us or your post office. They are imposed by your country’s customs department. For exact costs, please consult your local post office or customs office. We are not responsible for such expenses under any circumstances.
  
  
• Order with incorrect address information.
  You can email us or send a direct message to change the address information within 72 hours of placing your order. Once your order has been submitted, it can no longer be modified. Any packages returned due to an incorrect address will be reshipped at the purchaser's cost. Please double-check your address to ensure it is correct. Though we check all orders carefully before shipping, we cannot be responsible for incorrect information such as credit card entries or addresses. Please review your order carefully before submitting it. Feel free to contact us if you need assistance.
  
  
• Lost, stolen, undelivered packages!
  Please note that we are not responsible for lost, stolen, or undelivered packages. All lost, stolen, or returned packages are the buyer's responsibility. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
  
  
• Why is my tracking number not updating online?
  Since we work with an overseas fulfillment center, please allow 4-7 days for your tracking number to be updated in their system after receiving your shipping confirmation email. Rest assured that once your tracking number is sent to you, your order has shipped. Some tracking numbers may display that your order is not found or is still in Asia, even when it is on its way to you. This is because Asia is one of the largest international postal hubs, and updating their tracking systems can take time.

Note: We source our inventory from several locations within the US, Europe, and Asia. To keep our inventory affordable, fresh, and up-to-date with the latest styles, we have a centralized fulfillment center in Asia that all our products ship from.

Need more help?
No problem! If you have any questions that weren't answered, please feel free to get in touch with us.